Comfortable seating with papers neatly arranged

What clients say

Households who came in uncertain — and left with a system

Back to Home

340+

Households served

4.8

Average rating

6 yrs

Serving Korat

97%

Would recommend

Client voices

What people tell us

Wimonporn Phakarat

Nakhon Ratchasima, retired teacher

"I had been putting off dealing with my pension letters for almost two years. I told myself I would understand them eventually, but I never sat down to try. The orientation session at Sereya changed that — in one afternoon I actually understood what I had and where everything was going. The lady who helped me was very patient and explained each letter twice until I felt sure."

Retirement Paperwork Orientation · June 2025

Somchai Charoenwong

Korat city, former civil servant

"My wife and I both attended the workshop — which we were relieved they allowed. It had always been an issue that only I knew where everything was. Now she knows the system too. We set it up together over the two half-days, so we both feel ownership of it. I would have liked slightly more time on the insurance folder section, but that is the only small thing."

Document Organisation Workshop · May 2025

Nanthawan Ruangwit

Sung Noen district, daughter arranging sessions for parents

"I live in Bangkok and was worried about my parents' records being in a mess. I booked the Household Continuity Programme for them and joined online for two of the sessions. Sereya handled everything very calmly — even explaining things in Thai when my father got confused with the English on his insurance policy. The hand-off notes they produced mean I finally know what my parents have and who to contact."

Household Continuity Programme · June 2025

Praew Kachondee

Nakhon Ratchasima, small business owner approaching retirement

"I run a shop and have never been very organised with personal paperwork. Business documents — fine, I know what to do. But pension letters, GPF statements, the land title — these always sat in a pile. After the workshop I have a proper filing system and I actually use it. The summary sheet they gave me at the end is pinned on my wall."

Document Organisation Workshop · May 2025

Thawatchai Wongprom

Phimai, recently retired

"I came in thinking I just needed someone to sort my papers for me. What I got was better — I now understand each pile myself and can maintain the system without help. The facilitator was very clear about what Sereya does and does not do, which I respected. They did not try to advise me on what to do with my savings; they just helped me understand what documents I was holding."

Retirement Paperwork Orientation · June 2025

Malee Lertsak

Nakhon Ratchasima, joined with husband

"We were both a little nervous going in — we did not know what to expect and were not sure if our documents were 'bad enough' to need help. The first thing Nattapong said was that there was no such thing as too disorganised and that we should just bring everything. That set the tone for the whole programme. Four weeks later the whole household has a system that every family member can follow."

Household Continuity Programme · May 2025

In detail

Client stories

Story 01 — Document Organisation Workshop

The situation

A couple in their early sixties in Korat city. Both had worked in government roles and had multiple pension documents from different periods. The wife had always managed their finances; the husband had never been shown where anything was. A planned hospital visit made them both realise how exposed that arrangement was.

What we did

During the workshop, we went through every document category together — both husband and wife present throughout. We built a shared filing structure and ran a session specifically on reading the different pension statements they held. We also drafted a contacts list so either person knew who to call about each document type.

The outcome

By the end of the second half-day, both partners could locate any document independently and understood what it meant. The husband described the contacts list as the most valuable thing he had ever received about their finances — not because of what it said, but because it existed at all.

"For twenty years I did not know where our land documents were. Now I know — and I know what they say too."

— Somchai C., Document Organisation Workshop

Story 02 — Household Continuity Programme

The situation

An elderly man living alone in Korat, with three adult children in Bangkok, Chiang Mai, and Australia. He had a significant number of documents — land, pension, savings accounts, old insurance policies — but no one in the family had a complete picture. His eldest daughter initiated contact with Sereya after a difficult phone call about an unfamiliar letter he had received.

What we did

Over four weeks, we worked through every document category at a slow, comfortable pace. Two of the children joined individual sessions online. For each document area, we wrote a hand-off note in both English and Thai — what the document is, who issued it, what contact number appears on it, and where the original is kept.

The outcome

The household continuity document produced at the end of the programme ran to 11 pages — one per document category. All three children now have a copy. The eldest daughter described the experience as removing a worry she had carried for several years without being able to articulate it clearly.

"I could not have told you exactly what I was worried about. Now I can tell you exactly what is sorted and where it is."

— Nanthawan R., Household Continuity Programme

Reach us

Contact information

Phone

+66 44 271 905

[email protected]

Address

88 Thanon Chomsurang, Nai Mueang, Mueang, Nakhon Ratchasima 30000

Hours

Mon–Fri: 9 am – 5 pm

Sat: 9 am – 1 pm

Our credentials

Why households trust Sereya

Adult Education Practitioners Network

Member since 2020. Our session formats follow adult-learning methodology.

PDPA-aligned privacy practices

Personal data handling follows Thailand's Personal Data Protection Act requirements.

Korat Community Business Recognition

Recognised for consistent service quality by the local business community, June 2025.

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